Privacy Policy

HANGZHOU KONTAIN BIOTECH CO., LTD ("KonTain Biotech", "we", "us", or "our") is committed to protecting the privacy of our website visitors, customers, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

We may collect the following types of information: • **Contact Information**: Name, email address, phone number, company name, and mailing address when you submit inquiries, request quotes, or register on our website. • **Business Information**: Your company details, product requirements, purchase history, and preferences to better serve your ingredient needs. • **Technical Data**: IP address, browser type, operating system, referring URLs, and browsing behavior collected automatically through cookies and similar technologies. • **Communication Records**: Correspondence with our sales and support teams, including emails, phone calls, and online chat records.

We use your personal information for the following purposes: • To respond to your inquiries and provide product quotations • To process and fulfill orders and manage customer relationships • To send relevant product updates, industry news, and marketing communications (with your consent) • To improve our website, products, and services • To comply with legal obligations and protect our legitimate business interests • To analyze website usage patterns and optimize user experience

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Trusted service providers who assist in operating our website, conducting business, or servicing you (e.g., logistics partners, payment processors) • Regulatory authorities or law enforcement agencies when required by applicable law • Professional advisors such as lawyers, auditors, and insurers where necessary All third-party service providers are obligated to maintain the confidentiality and security of your personal data.

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • SSL/TLS encryption for data transmission • Secure server infrastructure with regular security audits • Access controls limiting data access to authorized personnel only • Regular employee training on data protection practices

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Depending on your jurisdiction, you may have the following rights regarding your personal data: • Right to access the personal information we hold about you • Right to rectify inaccurate or incomplete personal data • Right to request deletion of your personal data • Right to restrict or object to our processing of your data • Right to data portability To exercise any of these rights, please contact us using the information provided below.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When personal data is no longer needed, we will securely delete or anonymize it.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: • Email: contact@kontain-tech.com • Address: Xiaoshan District, Hangzhou, Zhejiang Province, China • Phone: +86 571 8888 8888